Access Care of America complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, serving all eligible applicants who have selected us, hiring and firing of staff, selection of volunteers and consumer/advocate advisory committee.
Unlawful discrimination has no place at Access Care of America and offends our core values which include a commitment to equal opportunity and inclusion.
We are committed to providing an inclusive and welcoming environment for all members of our clients, staff, volunteers, and advisory committee. All our clients, advisory committee, employees, and community members are expected to join with and uphold this commitment.
Access Care of America:
– Provide services and supports including home & community-based services and Day Habilitation to people with intellectual disabilities
– Communicate effectively in multiple languages to our clients whose primary language is not English.
- Have written information in other formats: large print, and other formats.
– Provide residential environment that is healthy, safe, appropriate and typical of other residences in the community suited for the individual’s abilities.
– Hire qualified employees to deliver the required services as determined by the individual’s needs.
– Establish consumer/advocate advisory committee composed of individuals, Legally authorized representative, community representative and family members.
If you need these services or believe that Access Care of America has failed to provide these services or discriminated against in anyway on the basis of race, color, age, sex, disability, or national origin, you can file a grievance by mail or email, phone, or fax with:
Access Care of America
2000 E Lamar Boulevard, Suite 600
Arlington, Texas 76006
Fax:817 462 4099
Complaint forms are available here.
If you need help filing a grievance, Human resources is available to assist you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
or by mail or phone at:
200 Independence Avenue, SW Room 509F
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html